Social Media Pollution
Consider the following scenario: Your plumber approaches you after completing a repair in your home. He seems like a nice enough guy, so you give him a chance when he begins speaking to you. He asks if you’d be interested in receiving his weekly newsletter. You are confused and a little bit uncomfortable. You decide to play along, though, and ask him what the aforementioned newsletter would touch on. He responds, “Oh, various items on plumbing and how you can get the best out of it. I have different tips on how to maximize the effectiveness of your toilet-water… I also review new fixtures and pipes that are hitting the market.”
At this point, you awkwardly decline, allow him to leave, and lock the door. Why did this happen? It’s simple; there is no need for an exterior relationship between the service (our weird, hypothetical plumber) and the consumer (you). When my water pipes are busted, I require the service. Beyond that, it’s not really part of my world – and I’m okay with that. So why do so many marketers try to force the same kind of irrelevant content down the public’s throat on social media sites like Twitter and Facebook? As these sites continue to grow in popularity and international reach, uninformed marketers are latching onto their coattails and, consequently, making a fool of themselves.
When done right, many brands have been quite successful utilizing this young medium. Clothing company H&M posts photos of their new seasonal collections and other interesting materials that their close to1.5 million fans on Facebook legitimately care about. As marketers, we are obligated to understand and properly take advantage of the trends that affect our consumers. There is no doubt that social media provides an opportunity for branding. However, that opportunity isn’t open to every business out there. You must have something unique to offer the consumer - beyond a price listing or link to your website. If there is no demand for additional material, don’t provide it. You’ll just be polluting an emerging media that consumers are still interested in.
So before you hop on the social media bandwagon, please take a minute to consider if anyone wants you going along for the ride. After all, it’s already pretty crowded out there.
Brook Johnston @marketingman.ca
