Usability, Recession, and the Blessed Trinity...
Sorry for the delay my CMA friends! The digital user experience trenches have been busy and the war is far from over. Actually it is just getting very interesting! This post features some tidbits on my fav topics....usability, recession, and the blessed trinity: Facebook, YouTube and Google.
Is Customer Experience Recession-Proof?
CIO Insight talks about improving online usability, adding new online functionality, making online interactions more enjoyable and improving cross-channel interactions....finally I'm not the only one who knows "The Secret". And he told two friends...and-so-on-and-so-on......
From one power user to another, I ask you - could it be true? Are Facebook's 15-Minutes Up?
Say it ain't so! I have not reached 1000 BFF (Best Friends Forever)!
Thank gawd! It has finally happened and users everywhere are filled with glee!
YouTube Balances Higher Quality Videos with Usability
Customer-centric approach 'took Google to the top'
And it is this simplicity that has strengthened both the company's brand identity and its usability, Mr Wallington claims..... and never mind that yummy Google-bottom line! DOH!
Enjoy!
Tara
