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When Does Innovation Become Irritation?

On a recent flight to the United States, I came across a quintessential example of what I believe is wrong with the traditional advertising industry.

Sitting in my seat on a US Airways flight bound for Savannah, I decide to unlock the table tray in order to have a place to rest my papers on.

This is what I was greeted with:

Ad on Airplane Table Tray

That's right, the surface of the table tray was completely covered by a vinyl clingy ad for an electronic manufacturer's noise canceling headphones.

Now, I've worked with enough media planners to appreciate the strategic thinking that probably went into this in terms of demographic targeting. And from an advertiser's perspective I can totally appreciate the evil genius of the whole 'captive audience' mentality behind this media placement.

It's 2007, however, and should marketers really be trying to find 'virgin' surfaces to plaster yet another one of their ads upon? Is this really innovation? Is this something the industry should be proud of?

And check out the ad copy itself:

Detail of Ad on Airplane Table Tray

The ultimate irony, in my mind, is the ad copy's claim that the headphones "dramatically reduce unwanted sounds." It's too bad that in promoting this feature the advertiser may have dramatically increased the level of visual pollution.

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Sep. 19 2007 09:00 AM | Posted by | Comments 8 posted | Categories Advertising - Ethics / Legal - Get it off your chest - Strategy -

Comments

I absolutely agree with you. Marketers should be focusing their attention on delivering opt-in targeted messages that connect with customers. Not mass general product ads delivered to an audience who has no choice but to sit and stare at it (many of them for several hours). That's enough to anger anybody. Who wants to stare at an ad for the duration of a 7 hour flight???

IMHO consumers should have a choice about how, when, and where they are advertised to (outdoor and billboards being the exception).

Sep. 19 2007 12:09 PM | Posted by
Selina J Eckersall
 

It actually strikes me as a bit of media innovation. True - the creative could have been a little nicer looking. But a high quality, comfortable pair of Sony headphones to use, instead of those horrible plastic ones, might have made the ad intrusion more tolerable - and of course a nice big lunch tray.

Sep. 19 2007 01:17 PM | Posted by
Robert McIntosh
 

Bill
what is your opinion then of any sporting event
or mass transit, outdoor or pick any media/advertising vehicle...

Are they less intrusive because they got there first?

I think your posting also said it was a static cling vinyl ad - so it seems to me the people behind this have tried to accomodate both sides of the spectrum.

I can only hope they closed the loop and had those headphones for sale from the duty free cart.

Did you watch the movie? I bet they were showing ads as well. Anyways hope you had a nice flight regardless.

Miro

Sep. 19 2007 05:54 PM | Posted by
 

I was on a flight yesterday from Seattle to Toronto, and was tempted to buy a similar headset at the airport before take off. I decided I didn't really 'need' them.

Once the in-flight movie started, i had regrets. The level of crappiness found in those headsets AirCanada hands out on the plane astounds me. I think it is actually bad for the brand of AIr Canada to make the movie so hard to watch. This creates an excellent opportunity for product demo.

If they could figure a way to incorporate these noise cancelling headsets by demoing it in the flight... It would be a million times more effective then making us look at another intrusive ad (no matter how 'clever' the media buy)

Handing out $100 headsets to people on a plane and hoping they give it back before they de-plane? Radical.
Seeing that ad would have pissed me off. Being able to demo the product and decide to buy it from the drink cart? Priceless.

Some would note that many headsets would be stolen. Those people that would steal the headsets would only spread the word that this airline hands out awesome headsets and they took theirs. I wonder what airline/headphones their friends would be considering next time in the market?

Besides... How many headsets could you have let "slip through the cracks" before you made up the cost of that media buy? How many headsets equal the production and media of a national tv spot? What form of marketing is more effective?

Consumers today are "on demand" Why would they want this headset as soon as they touch down? If they can't get it now, you might as well not even be selling them. And you are pissing the rest of us for having to look at the ad for "seven hours".

Sep. 20 2007 12:39 PM | Posted by
collin
 

Bill, do you work for Sony marketing? I ask this because you've done the one thing Sony can't market themselves... word-of-mouth marketing. By you taking pics of the ad and writing about it on a blog makes it more worthy or public recognition. It's like the GAP having those pics of the young (under 18) models on the sides of buses, and media and people outraged actually gave more attention to the ads once the "complaints" started.

Personally myself, the tactics for Sony was smart. It has undivided attention of their likely #1 buyer for the product they are advertising. I thought of this myself years ago, but glad to see people are being innovative to put it into action. It's like watching a DVD and seeing a commercial before you can skip to Menu option, or downloading a song on ITunes and getting an ad downloaded with it. It's smart marketing focused on people that have nothing better to do except watch/listen to it.

Sep. 21 2007 03:01 PM | Posted by
Juliana
 

Selina: Yes, you've nailed it. The new world of advertising is about consumer choice.

Robert: Wouldn't it have been amazing if, as you've suggested, I could have sampled the Sony headphones rather than just read about them.

Miro: You seem to have missed my point. I am not opposed to display advertising. I am concerned about the desperate measures that marketers are going to in order to force advertising upon the consumer. That no longer works for the new and emerging "on demand" consumer.

Collin: No surprise; you totally get it. Thanks.

Juliana: Sony? Never heard of them. ;+) Seriously, you'll notice that I did not name the advertiser in my original post. That was not a mistake. I deliberately didn't mention their name because it was not relevant to the point I was making. And no, of course, I don't work for Sony marketing, and this is hardly the kind of "word-of-mouth" marketing they want. I am alarmed by the rest of your comment and the "innovative" examples you cite. Forcefeeding ads down the consumer's throat is not "smart marketing". If I was the client and you came to me with those ideas, I'd fire you on the spot. May I humbly suggest you read "Permission Marketing" by Seth Godin. It will lengthen your career. ;+)

Thank you to everyone for your comments, much appreciated!

Sep. 22 2007 02:43 PM | Posted by
Bill Sweetman
 

Bill

On demand advertsing works on the internet/connected space, not in the real world.

Do you have "on demand adversting" for cars on television, chocolate bars on transit, billboards?

Different media have different strengths and purposes and would be deployed to accomplish their communication objective appropriately - desparation does not come into the picture at all.

Forward leaning media are suited for on-demand advertising.
Backward leaning media are suited for creating awareness/interest/desire.

Had the headphones been available for purchase inflight - you would have had a full circle program. But operational logistics probably negated that option - as someone at Sony would have thought of it before us.

consider this
peace

Oct. 23 2007 07:01 AM | Posted by
miro
 

Visual pollution is better than auditory pollution because you can, at least, close your eyes. When the medium is sound, there's no escape.

It seems to me that this issue has clear mental health dimensions.

My concern is the increasingly common attitude on the part of advertisers that it is acceptable to gain and maintain, and manipulate, the attention of the public by using techniques that amount to the infliction of pain. In both radio commercials and one (that I am aware of) current television commercial, listeners are subjected to material not only that no sane person could be expected to find other than objectionable, but that the advertisers quite blatantly expect them to find objectionable, and are counting on that reaction as part of their psychological method.

Examples:

1. A spoken sales pitch is delivered simultaneously to the sound of someone tap dancing, or the sound of someone whistling tunelessly, or other sounds that no one in his or her right mind would enjoy hearing. The listener is forced to focus on the sales pitch as the only means (short of tuning to another station or turning off the radio) available by which to escape the torture of listening to the objectionable noise.

2. A man......... speaks......... like this, with long........... pauses in places where............ they would not naturally occur. He is describing the unpleasant aspect of having a slow Internet connection, in the hope of persuading you to sign up with a company that ostensibly offers a better one. This is like going up to a complete stranger, poking him in the eye with a stick, and saying, "That hurt, didn't it? Want to buy some goggles?"

3. The most recent manifestation of the "Pay attention to your pension" radio commercial. These were bearable when the phrase was repeated occasionally throughout the course of a sales pitch delivered in an otherwise more or less normal mode of speech. Then, and very quietly, you hear: "Pay attention." Then there is a long pause, and he says it again, more loudly and more urgently. Then there is another long pause, and he says it yet again, still more loudly and with still more outrageously presumptuous urgency. For anyone to undertake such an approach in person would be to endanger his life in terms of the reaction it would be likely to provoke.

But that is the point, isn't it? He is getting our attention. The problem is that he is doing it in a way that is utterly unacceptable.

These commercials actually depend for their impact on the fact that no one likes them.

And that means they are quite literally using "torture" (as per The Concise Oxford Dictionary; severe pain) to try and sell us things.

There are lots of commercials that lots of people find obnoxious for all kinds of reasons, but their annoying aspect is, as it were, a byproduct of the advertiser's attempt to be something else: usually, entertaining.

As such, they are completely different from what I am talking about, which seems to be a case of advertisers abandoning any hope of being creative, and deciding to be destructive instead. Anyone who isn't alarmed by that should be.


Dec. 10 2008 12:56 PM | Posted by
Nick Swift
 
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